EMAIL
SETUP
WEB
MAIL - browser based
email
SPAM
AUTO
RESPONDERS
EMAIL
VIDEO HELP
Email Accounts
Manage the email
accounts associated with
your domain(s).
Quality:
High |
Low
Forwarders
Send a copy of all mail
from one email address
to another.
Quality:
High |
Low
Auto Responders
Send a message back
automatically to
anyone who sends an
email to a certain
account.
Quality:
High |
Low
|
PROBLEMS
I cannot
send email
- Not
Connected
-
Your
SMTP setting is
incorrect. Mail goes out
by your Service provider
and not through
SmallPond
I cannot
receive email.
-
Not
Connected
-
Your
POP3 setting is
incorrect. Mail comes in
through by your
SmallPond Server :
mail.(yourdomain).com.
-
Username
incorrect : if using a
POP3 mailbox, use the
full email address as
your username :
jbloggs@(your
domain).com
-
Email
Password
incorrect/forgotten : Go
into your control panel,
Mail Manager and reset
the password on your
account :
more info
-
If there
are too many attempts
with the wrong password,
your IP will be banned :
more info
Friends tell
me they cannot send me
emails
Error
message
Your mailbox
jbloggs@yourdomain.com
has reached its quota limit.
-
Quick
Fix - increase your
mailbox quota limit.
Go to your control
panel.
more info
-
Caused
by :
1.) Someone sending you
big files or
2.) You are not removing
messages from your
server after they have
been downloaded on to
your computer.
To
investigate - go to
webmail and have a look
at your inbox
|
