Trace Route
Trace Route is a handy tool to find
out where a blockage is if your web site is not showing
In Windows, select Start > Programs >
Accessories > Command Prompt. This will give you a
window like the one below. Enter the word tracert,
followed by a space, then the domain name. Then hit
Enter.
For SmallPond Clients.
If your are having strange connection difficulties and
it is NOT:
- Your ISP connection that is the
problem
- Your IP has been banned (click
here)
- Domain out of registration
- Haven't paid your account
- Ports 2086 , 2087
,2095 and 2096 blocked on your firewall and router.
- You have already
switched off your router - waited 11 secs, then
switched it one to allow it to go through the self
test routine prior to switching your computer back
on.
Copy the results and paste them into
the body of an email and send to support@smallpond.com.au
