CPanel Email Help

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EMAIL SETUP

WEB MAIL - browser based email

SPAM

PROBLEMS

I cannot send email

  • Not Connected

  • Your SMTP setting is incorrect. Mail goes out by your Service provider and not through SmallPond

I cannot receive email.

  • Not Connected

  • Your POP3 setting is incorrect. Mail comes in through by your SmallPond Server  : mail.(yourdomain).com.

  • Username incorrect : if using a POP3 mailbox, use the full email address as your username : jbloggs@(your domain).com

  • Email Password incorrect/forgotten : Go into your control panel, Mail Manager and reset the password on your account :
    more info

  • If there are too many attempts with the wrong password, your IP will be banned :
    more info

Friends tell me they cannot send me emails

  • Mailbox quota full.

  • Hosting Account quota full.

Error message
Your mailbox jbloggs@yourdomain.com has reached its quota limit.

  • Quick Fix - increase your mailbox quota limit.
    Go to your control panel.
    more info

  • Caused by :
    1.) Someone sending you big files or
    2.) You are not removing messages from your server after they have been downloaded on to your computer.

  • To investigate - go to webmail and have a look at your inbox

 

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